Through our partnership with GovWorx, we have transformed our Quality Assurance process with their AI-driven solution, Comms Coach. Comms Coach has enabled VECC to scale call reviews from 200 to 20,000 per month, providing unparalleled insights, efficiency, and real-time feedback to our team. This cutting-edge Artificial Intelligence technology ensures that every call is reviewed for accuracy, compliance, and service excellence, allowing us to refine operations and deliver the highest standard of emergency communications to our community.

The Versaterm CAD system is shared across four dispatch centers, including the two largest PSAPs, serving 16 police agencies and 10 fire/EMS agencies. In partnership with Versaterm, a leading provider of Computer-Aided Dispatch (CAD) solutions, we are driving greater efficiency, accuracy, and response times for emergency calls throughout our community. Versaterm’s advanced CAD technology equips our dispatchers with real-time data, seamless interoperability, and intelligent automation—ensuring first responders receive mission-critical information faster and with unmatched precision. By leveraging this cutting-edge platform, VECC continues to set the standard for innovation, operational excellence, and public safety.

Mission Critical Partners has worked with the Salt Lake Valley Emergency Communications Center to identify areas to reduce the number of 911 calls that need to be transferred between dispatch centers. This effort supports Utah code, which mandates that 2 percent or fewer of a center’s yearly 911 calls be transferred. By reviewing technology and operations, MCP is helping the Center improve emergency response times, reduce caller stress, and ensure first responders have better information when arriving on the scene.